Ordered 6 UPVC windows on 13 May 2020 ref #1010385810. received 1 June, I won't complain as during Covid19. But I needed to refund this extra one, and I understand online 3rd party items best refund via collection not taking to a store. So I have been making over 10+ calls to B&Q helpline, where they cleverly create a menu (1 for kitchen, 2 for new order, 3 for delivery, 4 for anything else), when you press 4, their robotic person just tell you they are not dealing with anything that is not urgent, then just hang up on you. B&Q don't argue with me over this, as I just took a audio recording over this, so it can be used in court. Then I went on their online form and filled all details and asked for a refund, actually did this twice in past 3 to 2 weeks. No one ever came back. If you were me, what would you do as a customer??!! Today, I had enough, and took the window to their Greenwich store, the store staff tells me collection had to be done from my address by manufacturer. But I told them you stupid system don't allow refund to be logged or process, and anyone with an ounce of common sense can understand, what is the difference between manufacturer collecting from their store or my site? none. And after such big faul up from your system design, how dare you just shrug off your shoulder? Then I called online sales, as they only take sales calls, no refund calls, trying to give them the very last chance. Again, sales after speaking to manager, declined to let me leave window there. So I dumped the window at the Greenwich store and walked out, I told both the sales team over the phone and also the store staff: I of course can afford to throw £207 down in the drain. But I will ensure B&Q go down with me. Your lost of sales will be £207 x 100. Now I am waiting for B&Q to contact me for a refund. Plus my time spent trying to get a refund before, and my time going to your store. and my time is not a mere £15 an hour. Otherwise, this will go viral in social media to my 50K+ followers. Let's watch this space!!