I found the item I wanted on B&Q website. I checked the availability in a local store. B&Q confirmed that the item was available. I placed the order and paid for the item. The item was available to “click and collect” only. B&Q confirmed my order and payment. 2 hours later B&Q e-mailed to advise that the item was not in stock. This happens frequently in my experience. Not good enough. Very poor customer service!
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