Hello, I had worse ever experience with the purchase of furniture panel from local store in Becton. Order number 87236895. Customer service in that store is appalling!!! I purchased goods of total value of £140 and also ordered home delivery. As the goods were on the top shelves it could not be done on the day or next day. I paid for the goods and delivery and was given a receipt with a promise that somebody will call in the next 3,4 days. The week had past, no one called. I called numerous times to find out about the order, only to be put through random departments. Finally, a chap from kitchen department answer the phone and was able to look in the system and found out that the forklift driver was sick so the goods can't be dropped down and somebody will call me when the goods are dropped. No one called, so I called again and found out that goods are now on the shop floor but can only be delivered the following week. I arranged the alternative transport as I couldn't leave the builders waiting and the item was not available in other stores. When we arrived in the store my ordered goods were not reserved or put away with order number, they were just on the shop floor so had we not arrived on time they could have been sold. I bought my goods 28th of March. My delivery charge has not yet been refunded. Yes, you guessed right! I am being put through from department to department! I also spoke to manager who was not interested in any feedback and reffred me straight to head office. Employees including the manager in that store don't know their product, don't know their policies and lack basic common sense customer service.