Started the process to have our kitchen done with B&Q in May, was told that it would be ready within 6 weeks. A surveyor was supposed to come by to take measurements, after waiting for 2 hrs he called to say.."sorry i forgot the appt". He came the next day took measurements which where then supposed to be sent to store. Had i not went in to the store to check on progress they probably would not have called for a week. After feeling reassured by the in store agent that it will be done well within the timeframe. I paid a deposit on the kitchen. My wife was 7 mths pregnant at this time. A few days later they called to say that the earliest that they can do the fit is the 27th July! and get this..."its probably best sir, as your wife is pregnant and you wouldn't want her to be around all that dust and noise" Ok..she's actually due on the 27th July, and they are suggesting that it's somehow better to breast feed a new born and the dust and noise is an ideal environment for a mother to rest after giving birth. Will they provide some sort of provision for a new born and mother out of hospital..ha! if only the world was that kind...and there's lot's more! Word of advice do not go anywhere near B&Q to have your kitchen done...rubbish excuses, promises and delays!!