“I paid for placement service, you took a long time, and my account ended with a lower rank than I had reached, for me it was a waste of time and money, being that you supposedly guaranteed good results when the range is less than 3500.”
Hello. During the payment process you chose that your account rank was in diamond range (3000-3499) before reset. After placements you got 3473 rank which is only 27 SR far from to be placed in Master League and almost highest possible if you were diamond in previous season, as you stated on the purchase. If you had a better rank before the reset then you had to choose 3500-3999 range on the purchase which is an option with higher price. There is a soft rank reset in a new season and MMR of every player got decrease. We believe that 3473 SR after placements (if your previous rank was in range of 3000-3499 as you stated) is really good result. However, we're sorry that we fell short of your expectations and will try to do better next time.
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Alice, Customer Support
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