While the company is quick to communicate back, it seems like every month is a new struggle and they are solely reactive, not proactive. They originally wouldn't work with me because I just needed bags and not a pump and that wasn't profitable for them. Then I got a pump through them - the Elvie which is terrible and not worth the money but not Baby Pavilions fault - and each month I've had to reach out to find out about getting more bags. It just is a struggle and if I wasn't on top of this, it would get lost in the wind. This isn't something a new mom wants to have to worry about. Honestly, I wish I would have used a different company but my doc had already filled out the forms and I had high hopes based on other reviews.