Would not recommend to a friend. I have been using Baby Pavilion for about 8 months. I like that there is free home delivery. However my deliveries are through Fedex and are always a week + from my order. Orders have to be made every month through the website. There is no option to create a profile so the same mundane information is put in each time. And there is no auto renew for any duration of time. As a new mother, a feature to simply log in and quick order my bags would be great. Also, there is no reminder system, so you have to create your own reminder to order bags. Additionally, there isnt a confirmation notice of any type after putting in your order (like email or text) so i have to go out of my way to ensure my order got placed. Ive emailed without response. I had to use facebook messenger. I use the kiinde system and for 4 ish months my orders were short due to packaging problem. After being shorted for so long, i had to ask to be given more after a few shorted shipments. Wasn't offered. Or just compt due to the shortage. Ive had to out of pocket buy bags on several occasions due to late deliveries and shortages.