The process of getting a breast pump through Baby Pavilion has been the easiest I've experienced in any of my pregnancies. I called to inquire so I could help expedite the process since I had an OB appointment within the week. Customer service was very professional and walked me through each step. I was able to print the form and get it filled out, uploaded and approved within days. I received the pump and supplies within 4 business days of my order and couldn't be happier. I also love that I will receive "reminder emails" to reorder supplies and/or bags so I don't have to worry about remembering. I totally recommend them.