First off, what online company now a day has someone actually answer the phone when you call!! This one! When I was getting my account set up they walked me through everything and answered all my questions! It was so easy I provided them my insurance information and since then I have been able to log on order my supplies without issues! I have been nursing/pumping for nearly 20 months and received my pump while pregnant! I simply have only the best things to say about this company I have been doing business with for 2 years! I share their site with anyone and everyone from strangers to friends and family! Great company!