10/5 stars for initial ordering of the pump and other needs, I've already recommended to several service members and will continue to do so....that said... 2.5/5 on the follow-up of storage bags every 30 days. I understand we have to put in a new order ourselves every 30 days and it's not automatic...lame...but I get it because its not Baby Pavillion's fault (pretty sure). HOWEVER, I put in my order on day 30, it took 7 days to process, and now its been over a week from then (2 weeks from 30 days) and they still haven't arrived. I ran out of bags 9 days ago now and had to buy some on Amazon. If ordering before day 30 isn't possible, investing in quick turnarounds for (processing and shipping) is necessary. Especially for those using the Kiinde system.