I received an email from Debbie at Baby Pavilion soon after submitting the request letting me know my request was received and asked for additional information from my OB provider substantiating my need for a breast pump. As soon as the prescription for a breast pump was submitted, Debbie gave clear instructions on the shipment date. Since I planned on traveling, she accommodated my needs by delaying the shipment so I could be home when the pump was delivered. Baby Pavilion is prompt and reliable. I felt taken care of and already recommended them to my pregnant friends.