They give you the option on the order form to order 5 boxes of bags but then decline you a box but reduce you to only 4 claiming the insurance company will only cover the 4. Also they won’t let you order unless you only have enough to get by for 14days. As a new mom with a large supply of milk I don’t know how many bags I go through per day norless in a week or two. I’ll like to order at least once a month so I know I wouldn’t run out. If my prescription wasn’t with baby pavilion already I would try a different company just because the customer service is horrible