They are a good source to get breast pump needs but there’s always something they need to discuss. Literally everytime there’s an issue or some underlying rule they need to tell you about why your order is a problem. It’s become a hassle and I dread putting an order in. I know my insurance coverage, I get emails from my insurance bragging about their supportive coverage to pumping moms. But baby pavilion will always put a foot down stopping you short and testing that knowledge. My flanges broke and I know my insurance covers broken parts, but I got a phone call saying they couldn’t fulfill my order because it wasn’t time yet, period. No questions asked and none were assumed to come out of my mouth. I had to interrupt to get a word in to explain my flanges were broken and I needed a replacement. My replacement wasn’t mailed out with priority, so my breastmilk supply suffered because I couldn’t effectively pump with a broken flange. It took over 4 days to get my new ones. I exclusively pump since I work full time so it was more of a negative experience.