I would say 5/5 except for this pregnancy It has been less convenient. After getting my breast script from my OB provider and mailing it in, it wasn’t specific enough according to BPavilion and I needed to use their form and get another prescription. Getting another appointment with Navy OBs isn’t the easiest so I had to wait until my next apt which was anxiety provoking since i wasn’t prepared with a pump. NOW that script says i can only receive 80-90 twist kiinde storage bags... and I have to call baby pavilion every 3.5 weeks to ask for another shipment. I have a lot of milk and of course I have been using about 100 bags a month. This experience has been more annoying this pregnancy 2019 than in my 2016 pregnancy. Overall everyone is friendly and assists me, but the monthly phone calls are a bit much.