For the most part, Baby Pavilion simplified the process of obtaining a breast pump and supplies via insurance. There were a couple of things I find worth mentioning that were minor frustrations. The first time I worked with Baby Pavilion, I ordered a pump. I chose BP because after reading through the website, it looked like the most time-saving way for me to get this important task done. Exhausted by a full-time job, part-time school, and pregnancy, I was ecstatic to learn that Baby Pavilion (as clearly advertised) would contact my OB/GYN for me to obtain a prescription. Great! When I submitted my request, however, I received an email saying I hadn't attached a prescription and needed to. I wrote back, in confusion, quoting the website that said BP would do this. After stating that, the customer service rep. did the work to obtain the prescription (again — one of the main reasons I chose BP). The second time I ordered, the same representative wrote to me saying my prescription needed to indicate how many weeks pregnant I was at the time of its issue, though it clearly had my EDD on there. I understood it was for updated insurance requirements, but I didn't understand why I had to be the one to print it out, write the exact # of weeks pregnant I was at time of issue next to the EDD (my insurance company can't do math?), scan and return it. This is a larger task when you don't have a working printer at home. I know — it seems minute; however, I was then up against a wicked third trimester in Las Vegas, delayed labor, complicated childbirth, and a NICU stay with my newborn. These tasks felt mountainous, and I had the expectation that BP provided a very straight-forward service. Again, for the most part, Baby Pavilion made getting my pump and supplies pretty easy. I just recommend that if they advertise a service or feature thereof, that they follow through with it, no questions asked (speaking mainly to the prescription). My irritations were certainly exasperated by the joys of pregnancy, but then again, that is 100% of the company's clientele....