I ordered from Baby Pavilion for the first time after we had our preemie in May. After almost two months we still had not received our order and had no tracking number to see where our items were. Once I contacted the staff they said they had been trying to get ahold of us because there was an error with the order on our end. While I understand that we made a mistake with the order and therefore they did not send it to us, I do not believe the staff tried to contact us at all. We had no email messages from them or other evidence of attempted contact. Had we not reached out to your team on our own, we never would have known there was an issue or received our items.