Bought a pram Thu 22nd Feb, order confirmation received straightaway. Website says "All items showing as stock will be dispatched and delivered within 1-3 working days." Ours was showing as in stock throughout the entire period of purchase and waiting. Phoned Tue and told will be dispatched the following day. Phoned Thu and told should have been dispatched, they will get in touch with the supplier and send me an email with confirmation. No email sent and the phonelines for online are 10 - 2:30. Phoned again Friday and told they didn't have the order...but yet able to cancel it for us...so we're out of pocket until they refund, we don't have a stroller for our holiday and we could have gone elsewhere with no stress all because they're customer service and delivery is shocking. My gut feeling is we used a 5% discount code and it was one of the best prices for an expensive pram already so I think they didn't want to take the order. So if you're paying full price you're probably fine but it's a gamble I wouldn't take with them.