Ordered 2 x slings and quoted 7-10 working days. Items did not arrive with no updates from the company. Chased repeatedly and after 3 weeks was told one item was out of stock with the supplier. When we contacted the supplier they advised that they had the items in stock and could post in 2 days. We ordered from Babyplanet as it was supposed to be a reputable supplier but it turns out they are not, with appalling customer service and no interest in helping resolve complaints. They offered a 5% refund as a gesture of goodwill which equated to £2.50!! My advice would be to avoid and go directly to the suppliers.