Placed an order with the babyplanet at the babyshow in October 2019. I spent £1260.50 I was given a 3-6 week delivery slot. I did not receive my buggy in this time. I had to chase and chase and chase. I eventually got sent the buggy -the footmuff. it is now end of Jan 2020 and I am still waiting and still chasing my footmuff. I have had no communication from the babyplanet unless I email them. I have asked they compensate me with a bag due to the failure to keep to there end of the bargain. I spent 5 hours at the babyshow deciding on a pram. I have basically been advised I wont be receiving any compensation we have got your money now thanks bye. I would buy directly from the pram company rather then these 3rd party companies. I am so disappointment that they are not prepared to give me something so small (the bag is £150) considering I have spent over £1000. I understand problems occur and have been very understanding but due to there lack of care for there customers and communication I am writing this review. Buy direct people and save the hassle of being 7 months pregnant and chasing for a foot muff!!!!