Where to start. First, when you pay over X dollars to qualify for “free shipping,” they mean FedEx economy, not the Standard like they stated on their website. So that 3-5 day window is ACTUALLY a 14 business day window, which they choose to not disclose in their shipping policy (the word “fourteen” and “14” never appears in their policy, so they lie to you with the whole 3-5 days). Second, when you call and attempt to talk to a rep concerning your order and shipping, no one picks up. I spent at least 30 minutes with background music waiting for someone. Third, when you try explaining to them that that 3-5 day window has now been 7 days and there’s no FedEx tracking info available now, they’ll try to convince you to just keep waiting instead of shipping an overnight package like the other clerk you talked to said. Last, when you DO need your stuff, so you don’t have to cancel your trip, call the new order line and talk to someone who isn’t in the orders info office. That guy was actually able to put a stop on the shipment for “lost package” and get an overnight order to you ASAP, which is the REASONABLE THING TO DO when a customer is going to be waiting for 10 days to get his stuff! So no, don’t buy through these guys unless you can wait over a week and don’t mind the withholding of info on their ACTUAL shipping policy. Otherwise, just go to REI of Sherpers ;) 2 Stars because John Doe could actually do something about my lost order. I’ll buy you a coffee, John.