Backcountry.com Reviews

Name: Backcountry.com
Rating: 2.96

3.0 Rating 245 Reviews

48 %

of reviewers recommend Backcountry.com

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3.0

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Backcountry.com 1 star review on 23rd August 2025

Anonymous

Anonymous // 01/01/2019

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“These people are crooked. I ordered a chair from them on Amazon. It wasn't going to arrive before I needed. I hadn't shipped. I went to cancel the order on Amazon. About 2 minutes later it showed the item had shipped. There isn't even any tracking. My cancellation was denied. This company is a fraud.”

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Posted 2 weeks ago

“Terrible company with unlawful business practices. They sent me the wrong items, refused to refund the total cost, and then threatened to charge me for the wrong items that were sent (which is illegal, by the way). A joke! Don't take your business here.”

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Posted 2 weeks ago

“Ordered an item from Back Country on Amazon. Package didn’t show up when it was supposed to. I had to track my package down and get a hold of the freight company. Then ended up driving over 2 hrs from my house to pick up so I would have it on time. Took almost over a month to get it. I thought they would at least reimburse my gas but, it didn’t happen.”

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Posted 3 weeks ago

“I was told that I would get reimbursed for a defective zipper and that did not happen. I also did not get a discount on the item despite having a coupon.”

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Posted 1 month ago

“purchased shoes, didnt fit, talked to customer rep and he said since shoes were out stock, id get my money back to card. they issued a store credit anyway. terrible customer service”

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Posted 1 month ago

“They use door dash for shipping. The driver couldn't access the gate and now I don't know where the package is. Backcountry customer support for this is non-existent. I have no idea where the shoes are and there's no support to be found.”

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Posted 1 month ago

“Don’t expect good customer service. Had an item show delivered, image clearly is not my door. They told me to check neighbors and if I couldn’t find it to contact the in 4 business days. Very poor service.”

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Posted 1 month ago

“Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.”

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Posted 2 months ago

“Ordered coat from them (through Amazon) in Oct for Xmas present. Reached out to ask about return policy. Was told in Nov I could get a refund after Amazon return window closed. Coat didn't fit, got RMA from Backcountry in Jan, sent new coat with tags back. It was re-delivered to me in MARCH with tag removed & note saying return rejected. Claimed it was used. Out cost of coat + shipping. I will never buy from them again.”

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Posted 3 months ago

“Paid $24 for 2-business-day shipping on an $870+ Parry Ski Suit, placed my order Sunday night, and it didn't arrive until Wednesday late afternoon. Backcountry considers that within their 2-day window — make of that what you will. The suit didn't fit, so I requested a return right away. They charged me $9 for the return label (most retailers cover this, especially on a purchase this size), and my refund of $835 didn't come through until three weeks later. When I contacted customer service, their "gearhead" rep just repeated policy at me and offered zero acknowledgment of the shipping issue, let alone any resolution. No accountability, no goodwill gesture, nothing. For a nearly $900 purchase, that's not acceptable. I won't be shopping here again.”

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Posted 3 months ago

“I Live in Utah and wanted to support a local business but this place has issues. I placed an order on the website....a clear picture of the shoe and color I wanted. My order arrived the next day and it was the wrong color. No big deal. I called and spoke to a "gearhead" for a return and was assured my shoe was in stock. Placed another order. The wrong color showed up the next day. Again. I called again and got another representative who put in a ticket with the warehouse. I got an email assuring me the shoe was in stock and the system glitch was fixed. I called this same representative and placed another order....wrong shoe showed up at my doorstep today. A third time. Ridiculous. Do better.”

Backcountry.com 1 star review on 12th March 2026

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Posted 4 months ago

“I ordered size 10 Baffin Canada boots and received size 11 boots in a size 10 box. They were boots that someone probably returned as they appeared worn because there was mud in the treads. I contacted customer service and they said they don’t have a size 10 in stock and to mail them back and I will get a refund in 2 or 3 weeks. Winter will be over by then. Terrible Company. I will never buy from this company again!”

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Posted 4 months ago

“Item went down in price 2 days after purchase and item is still en route. No one will make this right.”

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Posted 5 months ago

“Sold as new product. Arrived with stains and dog hair in an amateur packed plastic bag. Customer serviced offered $20 discount by chat. Cannot trust even if listed as new.”

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Posted 5 months ago

“They did not send us what was ordered. When we returned the incorrect item, they refused to give us a refund. Screw these guys. Awful service. We were able to complete a dispute with our credit card company. Highly recommend going that route if you have an issue with these thieves.”

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Posted 5 months ago

“I have always been very pleased with Backcountry until I had to return an item. I have encouraged several of my family members to order from here as well. NEVER AGAIN! I ordered an item after Christmas, it arrived just fine, but the item was too large. I followed the return directions on their page and sent the package back using my own choice of delivery service. I went with USPS. For whatever reason, I kept my USPS receipt with the tracking information. My receipt shows that it was delivered to the front desk, reception area or mail room at 9:24 a.m. on January 12, 2026 in Christiansburg, VA. I did an online chat (many times) offered on their webpage and was told that they could see that the package had arrived at above location but that they were very busy with holiday returns and to keep checking my bank account to make sure refund was there. After about 3 weeks of waiting, I contacted them AGAIN and I am now told that the item never reached the warehouse to process a return. It sounds to me like someone at the reception desk helped themselves to my $100 item. They did tell me that they will grant me a one time exception and give me store credit, but I am so frustrated based on the fact that I was told that they could see the item had reached the location that was listed on the return address. BEWARE IF YOU NEED TO RETURN AN ITEM - YOU MAY NEVER GET YOUR REFUND!”

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Posted 5 months ago

“Really fast, friendly and efficient customer service today by representative Luke T. Its outstanding service like this that keeps me coming back to Backcountry.com. Thanks so much, Luke T.!”

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Posted 5 months ago

“You can order online but I wouldn’t do it unless you are absolutely sure about the size and everything because if you have to return something they will make you rebuy what you want then have you UPS back your return then even though they get the return the next day they will make you wait 2-3 weeks for your money back. It’s ridiculous and there are too many other options.”

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Posted 6 months ago

“Ordered a Mammut jacket from them but unfortunately they sent me last years model versus this years which they advertised. The customer service rep was fantastic but unfortunately his supervisor wasn't so much. After some dialogue and an offer of a possible reduction in cost and further investigation w/why they sent me last years jacket, I received a return label. Nothing else said about a cost reduction, etc. I will no longer order from them as I am dissatisfied with/their attitude and lack of any further communication. Stop advertising something you do not have and baiting to then receive old stock. Poor business practices will not help you w/your bottom line as people read reviews, especially the bad ones.”

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Posted 6 months ago

“Backcountry will ship your items via Ontrtac delivery service. Well known or stealing and losing packages. Well mine was sent back to vendor withiut my knowledge. Same issue with 2 other deliveries in same month. DO NOT ORDER FROM BACK COUNTRY UNTIL THEY CHANGE THIER SHIPPER”

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Posted 6 months ago

Backcountry.com is rated 3.0 based on 245 reviews