Purchased two road bike apparel items and needed to return one. Did not know there were two separate RMA's which gives me two different shipping labels. Ended up sending both items under one shipping label. Tried explaining the situation with customer service and they investigated it but never got back to me. Contacted them again and was told I got a refund in the form of store credit (which was not requested nor preferred) but was not notified on how to access it or use it. So basically they got their item back but I did not get my money back. Horrible customer service.