They are terrible. They made me wait 2 months before declaring a package lost. They told me to contact DHL directly who told me the seller had to contact them because I had no authority and so I kept going back and forth for them to finally declare it lost. Once they did they still charged me for shipping even though they lost my package and told me to file a claim with DHL to be paid back for the shipping which is BS when it was their fault in the first place. I will never use their company again they are cheap and don't care about their customers.
3 weeks ago
Backcountry.com has a
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