Returned a pair of unused cycling shoes and they refused to offer a full refund and instead issues a store credit based on the shoes being 'used' in their opinion. I literally tried the shoes on inside while sitting down and immediately put them back in the box. They claimed cleats were installed and the soles were scratched, which I know for a 100% fact that is not true. I will not be shopping on backcountry.com ever again.
10 months ago
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