Ordered a backpack on July 8th. Called them to place the order. The agent took my information, credit card information and told me I was all set. Received an email same day saying that the order was placed and pending fulfillment. More than 30 days go by and still no backpack. Contacted the company. After explaining the situation (with order number) I was told to wait while they looked into it. Chat function logged me off. Next customer service person finally tells me that the payment was declined. All well and good (there was nothing wrong with my credit card) but after more than 30 days they still couldn't be bothered to reach out to me (confirmed with agent that they had my email address). Cancelled order out of frustration (and still no backpack).