I have had a terrible experience with Backcountry customer service and their shipping. The package that I ordered did not arrive as scheduled and a customer service representative speculated that it is probably lost. They claim they shipped it by FedEx but the tracking number that they gave me is supposedly not an accurate Fed Ex number. Every customer service rep. has told me something different and there is no one in charge to be found. I was told I could file a claim and wait for a resolution. Is this the way we do business in the U.S. now? I would not recommend them because I don't trust them and they don't seem to care about their customers satisfaction. Beware!