My gearhead Ben M has made me an even bigger backcountry fan. Not only did he help me get an item I accidentally shipped back but when a new pair of sneakers proved to have a defect he made the replacement even easier than I anticipated. I’ve always like backcountry for a variety of reasons and I’ve had a few gearheads now - but Ben M not only stands out as being good at his job he cares about the customer experience too. It makes me want to make sure I always check you guys first before buying anything I need.
2 weeks ago
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