I have spent almost 3 months on near enough a daily basis dealing with backmarket to try and recover a refund under their warranty terms and conditions that I felt I qualified for. They argued and were extremely unhelpful and unprofessional in dealing with me. Changing the goal posts to suit themselves and even when I had an external report to prove my point they would not accept it. Then they told me I could have a full refund when I returned the phone which I did. Surprise surprise a few days later they claimed I didn’t qualify and revoked their promise. Thankfully because of their own incompetence they returned my phone to a wrong address and the phone was lost. So they finally decided to do the right thing and give me a full refund. The whole process was so very unnecessary and caused a lot of stress. I will not be using backmarket again for any future purchases