“I bought a tablet from Back Market, Galaxy tab S10 FE Ultra 14.6" screen. Tiger Tech sent a smaller model, Galaxy tab S10 FE 13.1". The price difference is approx £300.
I immediately contacted BM and after futile attempt to turn on the device ( it was not charged and no compatible lead was supplied) to verify the model I agreed to send it back for a refund.
No apology.
Now Back Market are going to take 2 business days to return the funds.
It seems a poor response to what amounts to an attempted fraud.
I have no confidence in Back Market.”
“I ordered a refurbished MacBook from back market and it arrived with a faulty charger.
They sent a replacement, but the replacement was the wrong voltage and not the correct adapter for my MacBook. I checked this with Apple and an Apple technician in store, who confirmed it was not the correct charger and would in fact damage my laptop.
Despite this, Back Market refused to send the correct adapter.
The customer service was extremely poor - after over eight weeks of slow back-and-forth, the issue was still not resolved and I was forced to buy the correct charger myself, meaning the purchase did not save me money at all.
Poor customer service and a failure to resolve a basic fault.
I would not use Back Market again.”
“No connectivity to data whatsoever. Surely the first thing you check when refurbing. Been on to Voda for literally 6 hours. Absolute joke. I'd have had more chance connecting with a house brick. If you're going to offer refurbs then refurb the thing without cutting corners. S**t show of the highest order.”
“I’ve had a really poor experience with Back Market. I ordered an item on the 27th of November with a promised delivery date of the 1st of December. It’s now over 12 Days late with no real action taken to fix the issue.
Every reply I received shifted the blame to DHL, even though Back Market chose them as its delivery partner. Instead of taking responsibility, they kept asking me to wait for more tracking updates while nothing changed.
This was meant to be a birthday gift, and the date has come and gone. No solution, no urgency, and no ownership from Back Market. I’ve asked for a full refund and cancellation because the service has been totally unacceptable, but they won't do this. Shocking service.
I won’t be using them again.”
“Price is good, but customer service is non - existent. Phone line says is closed for maintenance. Responses are maximum once every 24 hours. They sent the wrong laptop and issues have not been rectified. Would not recommend.”
“Slow as hell and not helpful. I had one response in a week and it was exactly what Google says I should they did not care enough to look at the problem deep enough.”
“I traded in my iPhone 11 for a re-furbed iPhone 15, paying extra for a new battery. When the phone arrived, it had the original battery in it. I contacted a BackMarket 'customer champion' ! , asking for a refund of the new battery cost. They weren't interested, despite mis-representing the phone on their site. They said the only option was to send the phone back. This would take a week, during which time I wouldn't have access to a phone. It's one of those 'computer says no' moments. They are a volume business...it's churn and burn.....but don't ask them to do anything.”
“I have bought 4 mobile phones from Backmarket over the years. The phones have lasted for at 3 years before I felt compelled to change them and in theory I could get money for them if I sold them back. Very happy!”
“I have spent almost 3 months on near enough a daily basis dealing with backmarket to try and recover a refund under their warranty terms and conditions that I felt I qualified for. They argued and were extremely unhelpful and unprofessional in dealing with me. Changing the goal posts to suit themselves and even when I had an external report to prove my point they would not accept it.
Then they told me I could have a full refund when I returned the phone which I did. Surprise surprise a few days later they claimed I didn’t qualify and revoked their promise.
Thankfully because of their own incompetence they returned my phone to a wrong address and the phone was lost. So they finally decided to do the right thing and give me a full refund.
The whole process was so very unnecessary and caused a lot of stress. I will not be using backmarket again for any future purchases”
“I have just taken delivery of a refurbished iphone SE from Hockley Mobiles through Back Market. 5 stars all round, for service, delivery, the product itself and value for money. One happy customer. Keith in Horsham.”
“Few weeks ago, our hedge funds lost about $700,000 to a Binary option Company. We send a mail to [contactzattechyrecovery @ Gmail com] on digiconomist Blog. In no time, they did an amazing job recouping almost 85% of our funds. We appreciate working with your team. Thanks!”
“I ordered an iPhone from them, it came 5 days late and was sent to the wrong address evan tho people stayed home to collect it. It was then sent to my friend in Tanzania, when he got it it was not letting him register it to his account. He took it to an iPhone specialist whom said it was still registered to another acc and could be stolen . I contacted back market and explained the situation and they agreed it is still registered to some other persons acc and asked me to send it back. My problem is who should pay for the phones postage to Tanzania and back , who should pay for the import tax to Tazainia and finally am I handling stolen goods . You cannot phone this company and they only respond after 1 week. They are liable for all costs according to a lawyer and if they do not, I will be going to court and the police.”
“I ordered a phone from Back Market in good faith and it was never delivered. I was sent delivery confirmation from DHL showing a different location that it was delivered to accidentally. However Back market would still not refund it and are refusing to return my funds. I urge anyone considering buying a phone from Back Market to find a more reputable and trustworthy company”
“Do not use this company -the items never arrived due to being lost in the post (even though tracked their end)..they could see Royal Mail lost them, and after two weeks of trying to get it resolved they then ask me to fill out forms and send my ID in for their own internal investigation? I still haven’t had a refund or the earphones purchased. No address or telephone listed on their website either, I feel stupid for not researching them beforehand. Honestly I thought it would be a 3 gloat deliver and no stress.”
“They sell faulty products claiming to be in "excellent" condition, then they offer you less for your products you've traded in even if you take proof of the condition as they recommend, then give terrible customer service, honestly the worst company I've ever had the displeasure of using”
“My experience was horrible. I bought a Mac book Air, it came without the charger. The computer never worked properly, it shuts down for no reason, it doesn't work if it's not plugged in, if you charge it more than 90% it shuts down and now a new problem, one day it works and another day it doesn't, complete scam.
Please avoid this company”
