I booked a 3 day K’Gari getaway tour, the pick up location on the drop down list was declined so I called backpackers who contacted the company providing the tour and got the information. The tour company did not send me the information as promised and so backpacker deals forwarded me the information to email especially after the resort I was staying in on the tour randomly sent through a ‘we look forward to seeing you’ email for the wrong dates. It all was sorted and Marianne was very helpful and understanding. The tour ended up being amazing, but there are a few things that need rectified on the advertisement such as it is not clear that this is a 4WD coach and not the vehicles seen on various other similar tours. Also it states the tour is a maximum of 30 people but the maximum is now 40. It also states breakfast is provided twice but it is only served once on the trip. For leas confusion in future I would likely just book through the original company.