What went wrong? Everything!!! This company is a hoax and I have begun to take LEGAL MEASURES AGAINST BAILEY'S HAIR! What your company is doing is morally wrong. False advertising and taking honest customers hard earned money and giving us absolute trash is just UNFAIR!!! I ordered three units from Bailey's Hair after seeing a AD on Facebook. The wigs were advertised as 100% human hair, preplucked hairline with a 13x4 lace frontal. LIES!!! LIES!!! LIES!!! When my package finally showed up, the packaging immediately showed RED FLAGS. The plastic bag (yes, plastic bag) that the three wigs were packed in was completely destroyed. Ripped in three places, it was a shocker that all 3 were there. When I saw the units, I wanted to cry! The units LOOK NOTHING LIKE THE ADVERTISEMENTS. Firstly, WHERE IS THE LACE??? These wigs have absolutely NO LACE!! Every unit i received which were three different stlyes all had this middle part with this PLASTIC FAKE SCALP (like a dollbaby) that is hard as heck! There is no way to make it look realistic. Then the hair is NOT HUMAN!! It is SYNTHETIC!! I am very displeased, unsatisfied, and you shall be hearing from my lawyer. YOU ARE TAKING PEOPLE'S MONEY AND SOMETIMES THEY GET NOTHING!! FOR CUSTOMERS THAT HAVE RECEIVED THEIR ITEMS FEEL DUPED. FIX IT!!