Customer service is appalling. I had a complain about the sale of some shares, and they had no idea how to proceed. I went in person to a branch and was treated with disregard, rudeness, and arrogance. They didn't even give me the option to sit down and discuss the matter calmly. I asked for the manager to come in, but they told me there was no one at the bank, just two tellers. I wanted to file a complaint, and they refused to give me their first and last names. I don't know how they can be so incompetent, with no empathy for their customers. It's the worst bank I've ever seen.