I purchased a product from Banggood early one month and received confirmation of the sale and tracking info for the product. The tracking info did not update and indicated the destination as a different country. THREE weeks later, Banggood Customer Service contacts me to say that my product is out of stock and ask if I wouldn't mind waiting 1 week for shipment. This would make 4 weeks before even shipping the item. Confused, I show them my receipts and they have no clear answer, but it's clear my order was never shipped. Their "customer service" involved stalling with slow email correspondence for 1 week and eventually refunding my order even though I expressly ask for a replacement to be shipped ASAP. Poor communication, inability to follow instructions, falsified shipping documents, and slow delivery are all reasons I will not shop with Banggood in future.