Absoloute BS after sales service and they support criminals I bought a 3D printer for about $190 on 10 November. 2 weeks pass and it arrives in my country, I have to pay customs. That's fine. Then I hear that customs has chosen my package to be audited and I have to send proof of payment and various other documents. Turns out that Banggood.com's carrier gave incorrect information on the import tag, citing the value of the item as $104 and this incurred a heavy customs penalty of more than $200 which is being charged to me. I have questioned Banggood throughout this process and they give me similar responses all the time, this was the latest reply: "Dear Muhammad Cassiem, Thank you for your e-mail. About the order 56967234, we are sorry to hear that you have charged by the customs. We advise you to find out about the import regulations and tariffs of your country. And sometimes the price on the package will be revised by our shipping carrier in order to pass the customs inspection, which is actually beyond our control. However, we kindly inform you that customer is responsible for paying all customs charges and import duties if orders without a tariff insurance. Below you can find more information about our policies for the tariff (link removed) We suggest you buy the tariff insurance next time so that you will be eligible for a refund of its import duties. Thank you for your understanding and we look forward to receiving your reply soon. Best regards, Stephanie" Which is essentially means "we don't want to hear anything its not our problem". It is their problem if they're choosing this carrier that has a well known history of FRAUD. Their tariff insurance also does not cover customs penalties so that doesn't apply at all. Banggood refuses to pay the fine or give up their carriers details so that they can pay the fine. They have offered me store credit. They also offered to refund me if I return the item but they do not mention refunding me the courier fees or the customs I have paid thus far. Banggoods carrier is Rong Yao Lu LTD and Banggood knows very well that Rong Yao undervalues items to pass through customs. This constitutes fraud and tax evasion. It appears that Banggood does not care. Currently my item is sitting at the cargo depot and will not be released until the fines are paid.