Ordered asmartphone on the on Jan 17 2019 cost AU$1055.02. Checked tracking everyday for 3 weeks, nothing showing up. Emailed EMS agent, no record on file in regards to the tracking number, no paper work nothing. Emailed banggood and told them of the situation, they replied with an email "saying Chinese Spring Festival (chinese New Year) here everything closed down", "item has been dispatched and will be delivered within 7 - 14 days check tracking in 2 - 3 days". Emailed them on the 15th of feb and said I am not hppy with your reason, order was made 21 days before the festival started. After my response got an email saying "We will need 3-5 days to check the problem of your order 60252570 with the logistics company and our warehouse." This is after they have said they sent it for a second time. I emailed them 4 days after the "second posting of the item" and said there was till no tracking information. reply was: "sorry for the waiting. About the order 60252570, it might get lost on the way. Then we could make refund as the item is out of stock right now. Could you kindly refuse the parcel in case it arrived there later or repay the parcel if you accept it? Is that acceptable for you?" I agreed to it, and I would be happy to pay them back if the item was delivered after the refund given. 21st of feb email from banggood saying... Thank you for shopping on Banggood and sorry for the delayed delivery. We have arranged a refund of your order 60252570 as you requested. You will receive the refund to the same payment method you used to place this order. Refund amount: AU$1,055.02 Refund arrival time once approved: PayPal Express Checkout - Within one business day We apologize for the inconvenience caused. If you have any other inquiries, please do not hesitate to contact us. 24th Feb I emailed saying, refund had not showen up. reply I got was.. Thank you for the contact. So sorry for the delayed process due to the Chinese Spring Festival/weekend here. We will ask the related guy to refund your payment in priority. Could you check your Paypal account wihin 24 hours? Any other question, you could feel free to contact with us. 24 hours after 26th feb...no refund.... 27th feb I emailed. " Hurry up with the refund, I need the funds back so I can order another phone before I leave for a holiday". Reply was. Thank you for the reply. We could make refund for order 60252570. But it shows the dispute is opened here. Would you please kindly close it first and then we will arrange in the shortest time? We are looking forward to your reply soon. My response was, You have mucked me around for more than 6 weeks, refund me then I will close the disput So still I wait.. I 100% do not recommend Banggood.com at all