I tried to rate the product. They do not accept lower ratings on product. Also the user comments seems to be moderated as per their own rules. They attract people to rate by giving points. So obviously product rates are not genuine rates. Secondly refund process is very bad. I requested refund for bad quality product, but even after 10 days, no status change. Finally, their delivery team is bad. They have tie-up with some courier companies in India and they cannot locate address properly. They do not call us back if they are unable to deliver and return the product.