When customer service seems to be a forbidden flower hidden in the Sahara desert! True in all ! This website is not promising to sell first class items. We all know that. Yet, through coupons, offers and medium product quality it manages to balance quality and price. At a low level, but balanced enough. Unlesss… something goes wrong. In case your order “goes south” you are doomed. Totally. I noticed an item under a special discount(via coupon) and decided to place an order. As I was finalizing the order a glitch to their system declined my credit card. Been to on line ordering for years, so I said “no big deal” I will do it again. The second time the system accepted my credit, but remove the coupon. I didn’t noticed the coupon was removed and placed the order. Been to on line ordering for years, so I said “no big deal” I will send an email to the customer service team and ask for a refund to the value of $28.50. That was the extra I was charged, as the coupon failed the second time. Yes, this is about $28.50. Twenty days later, more than 50 emails later, they refuse to refund the astronomical amount of $28.50 caused by a glitch to their system. Been to on line ordering for years, so I say with certainty: Never seen that again. Never! So, go ahead and gamble with Banggood. I did and lost. Lost money, lost time, lost a customer. Oops! they lost a customer. A life time one. By the way, a screenshot can prove duration and volume of correspondence. To whom ever wishes to confirm the story.