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Anonymous
BANGGOOD TRACKING NUMBERS ARE USELESS - THEY EVEN INVENT THEIR OWN NON EXISTANT SHIPPING COMPANIES AND DISTRIBUTION POINTS! I ordered two mobile phones from Banggood at the end of May 2019. The estimated delivery date was 28th June 2019. It is now 21st July 2019 and no delivery of either phone. I contacted Banggood customer services regarding the matter and they supplied tracking numbers for both phones. Both tracking numbers terminated at HUB Logistics at Longdon, UK having been received there on July 1st, 2019. I contacted this company directly and they were very annoyed that Banggood customers were complaining to them about late deliveries. They confirmed that they did not recognise either of the tracking numbers and that they did not operate a parcel delivery service in the UK, in fact they are a heavy haulage company only. With this in mind, I researched the two shipping companies supposedly handling my orders from Banggood, namely "EU Priority Mail" and "Royal Shipping" only to find that actually, both these companies are Banggood themselves, not separate shipping companies at all! On this basis, I demanded a refund of my total payment of 92 GBP from Banggood. They refused and asked me to wait a further 32 days......totally unacceptable. I am now taking out a claim with my credit card company and will never deal with this company again.
6 years ago
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Banggood has a 4.4 average rating from 8,041 reviews