Don't buy @ Banggood. Here is just the story what happend to me and could also happen to you:
Summary:
Ordered the goggles over 3 months ago and still have no goggles and still waiting for my money although i paid the extra cash for the insurance.
Long story:
I contacted banggood a few times about me waiting for my item and the estimated shipping time of < 15 business days => They always told me to wait (no compensation, no reaction on mentioning my insurance). A few chats later i was told to wait until the 67 days are over (i don't know where this number comes from). After this 67 days i thought i was going to get my refund (remember the claim the refund within 1 businessday, if you pay for the insurance and the item doesn't arrive within the estimated shipping time!). After this i was told i don't get the refund, because my package is still on the way (and trackable) and i have to wait! Waiting for another 2 weeks i contacted banggood again and demanded the refund. The accapted it and told me the refund via paypal is going to take 7 days (not business days). After another week i contacted them again and just got some general excuses i should wait. Mentioning the refund within 1 business day just gets ignored. After another few chat i got a conformation about a ticket to banggood and that i want i refund (Why is there a ticket now? I already got the conformation for my refund in the chat...). I was told that the "escalated" my case and it is being processed with high priority, but i don't beleive a word of that. While talking to banggood i opened a case in paypal and banggood just gave the wrong tracking number to paypal and they closed the case. I don't know if they did it on purpose... Now i'm sitting here waiting for over 3 months now still got no goggles and banggood still has my money, so
DON'T ORDER HERE OR YOU PROBABLY LOOSE YOUR MONEY
Maybe the refund will be finished in a few weeks/months and i get my money, who knows.
5 years ago
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