My father bought a mid-range drone from Banggood and had it delivered to my address. As we don't live in the same state, he didn't get to see/try it for the first few weeks. When he finally did and we tried to use it, we couldn't get the drone to work (it won't fly/motors won't "unlock"). We did a lot of research on the drone itself (before and after) and there had been a few bad reviews about the poorly written manual and supporting phone application and trouble around unlocking the drone, but good reviews about the drone itself (once the shortcomings had been navigated) and he decided to buy it. After exhausting the manual and the user generated advice online, we tried to contact Banggood regarding getting better instructions/clarification. Banggood refused to assist because the drone had been in our possession for a month and therefore we "must have broken it". We responded with additional information (it's clear that the drone has never been used, has no signs of damage or wear) and I suspect it is actually just a software fault (it is partially operated by phone app), but they are now ignoring our emails. They clearly have complete disregard for Australian consumer law. They are in breach of a number of points such as the product being fit for purpose (it doesn't fly - it's primary function...fail), matches the sellers description, acceptable quality/durable (drones in this range normally last hundreds of flight hours). We have now forwarded a complaint to the Australian Competition and Consumer Commission (ACCC). I encourage everybody else with a bad experience to do the same as I suspect the ACCC will only act if they get numerous complaints.