Paid for a phone that was shown as available to ship within 24 hours. Waited for a week while it was shown as processing. Contacted them multiple times through chat and email and every time was told that it would ship in the next 24 hours. After applying some pressure to let me know if the item is indeed available and will be shipped in a reasonable timeframe I received an email saying that they want to cancel the order and refund me as they were not able to ship to my country without customs (not true). I agreed to get the refund since there was nothing else I could do. It has now been 5 days since then and every time I contact them, they ask me if I do want to get a refund and give my consent etc... They hold more than 500$ of my money for two weeks for a product they never had and never intended to ship. Bangood is ok for cheap things, but will never trust them again for anything over 20$.