I purchased a pair of tennis shoes. 1 whole size Too small, quality not good. Trying to reach them difficult. I tried sending them back that would be $25. in shipping to China. (why do they get such a break in $ in sending to us) Tried contacting again (like 8 times total) they said to keep the shoes and I can donate and they would give me $11.00 credit with a scripted apology, then I had to contact again never got that , that is less than 1/2. Finally got the $11. I tired 2 different companies for shoes also New Chic. Both experiences were bad. I did not want to go through the hassle again so I contacted Pay Pal they were kind enough to refund me $30. which was 1/2 of what I paid for the shoes at New Chic. All this to say sizes are off in China and not easy to return. Not buying again from China. Lesson learned.