I'll reiterate what other people have said here about Banggood's terrible customer service. If you have a problem, good luck sorting it out; Bangood will either not respond at all, or it will be like emailing a bot -- you'll get nowhere. There's also a reason why Banggood's product reviews are overwhelmingly 5-stars -- it's because they never publish bad reviews. I purchased a Teclast F7 Plus laptop from Banggood that had all sorts of quality control problems. I chronicled all of them in a review, complete with illustrative photos, and it seems that the only thing Banggood DOES read are the reviews...so they know which ones to post, and which ones to delete. This assumes that the good reviews are even real. Spend a little more and buy locally.