worst company - worse than ever. just pay attention to the menu options on their site.. - designed to disorientate - you have two week window - even this was hard for me to find and thats for fault finds etc. I was trying to communicate with seller who never replied for three weeks before i found the procedure they force which is so rigid no eg. video + photos are mandatory. the site wont process you issue . Any chat is on their malwared site so you dont have the records. Microsoft has sabotaged my hotmail of 20 years and Bangood (+Aliexpress wont change to my gmail account so i get no information at all. They insist on making you jump through hoops taking videos and sending them - i cant stand this company - i rarely purchase stuff here - two items - IP cam and a DC power supply - neither are working properly. Its easy to see this as a racial problem as i'm white english - but i dont think so - I think the chinese get treated just as badly by the chinese - some much worse lol. Best option is to side step them completely and start a complaint VIA PAyPAL or the debit card u paid with (UK)