Early Dec ordered 2 flashlights, 2 packs special batteries, 2 battery chargers; batteries and chargers were required to use flashlight. Order paid for Dec 9. Dec 17 bangood stated I received orders, I emailed same date and said I did not. They then responded that batteries and chargers were on there way, flashlights would ship out 10 days later. Finally received batteries and chargers, but never received flashlights. Contacted banggood on Jan 2. Stated they were out of stock and did not know when they would receive them in, so could not tell me anything other than wait. They did offer to allow me to return items, which I accepted. Then was told I had to take to post office, pay all shipping charges, custom charges etc. They get this "they may eventually refund or exchange item". That was word for word from customer service chat. So pay everything including customs, and they may eventually refund or exchange? I asked for a number to call. Rep provided and said I could call once. Then when I told him I was calling he came back and stated my order was being processed and dispatched to shipping company, so I hung up from phone call. Then when I asked for clarification via chat he said he was incorrect with that statement. Bottom line, they do not have the item, they do not know when the item is coming in. And if I pay all fees and charges to return item they MAY refund or exchange. Don't do business with these people. Never again, I learned from my mistake. Filed dispute with credit card company. I am sure credit card company will get my money back. Also let me talk about that for a minute. Stuff I ordered I used a on site special for a discount of $63.00. And it showed on my order form as well as email. However In January what this all came to a head credit card company stated I was charged the full price, no discount was applied. Bottom line. They lie about returns, they lie about delivery, they lie about what they are actually charging. Don't do business with them.