I have purchased a good amount of drone products from bangood over the past year with mixed results. I was usually attracted by the advertised price, which is in most case a minor amount lower compared to United States distributors. However, the lower price is the only advantage to buying from them. Suffice to say, any positives from the initial purchase end there. I have found that they advertise that they have the item, making the claim that it is in stock. However, in most cases they wait days to ship the product, an obvious indication they don’t have it in stock. Then once it does ship, it then becomes an ordeal to get accurate tracking information and in many cases it sits at what they call the “origin post” location in China for in many cases weeks. I have waited sometimes over a month for it to eventually leave China. When I contact them about the delay they provide no explanation but simply update the noted quoted delivery date to a much later time. I have found that when making a purchase it is better to see if it is available from USA Banggood. The item then ships from a US location, which speeds up the shipping process. Unfortunately, in most cases the product is only available from China. When I have eventually received the products, I have had to closely check to confirm it works and all the parts are there. It is apparent that their quality control is lacking, to the point that it it seems they just send the product out once they receive it from the manufacturer. If you receive a product that works, consider yourself fortunate, because if there is anything wrong their customer service is not good. Contact with customer support is limited to ongoing back and forth verbiage with them using stalling techniques. It is apparent that they don’t want to address the problem, want to avoid a return, and don’t want to process a refund. In every case I have had it has been an ordeal dealing with customer service and the agents are not receptive to work towards a mutually acceptable solution to your problem. Persistence on the customers part is the only way to have any chance to get anything resolved. I have had to often initiate daily contacts for sometimes a week to get through the stalling. Resulting from a most recent episode of a situation where they would not resolve a shipping issue before 60 days from date of purchase I have had enough. I will no longer be making any Banggood purchases.