!!!__BUYERS BE AWARE__!!! WORST SHOPPING EXPERIENCE EVER!!! it was the first time I've purchased from Banggood and foolishly iv'e purchased a vacuum for almost 400$, they sent me a broken item, and never assisted with replacement, fixing or a refund even tough I have payed extra on shipping insurance, hundreds of conversations with there chat agents always ends up with the same automated sentences of: "don't worry ill escalate it to our team please wait 12 hours" currently waiting over 1 month and over 12 different reps who promised the same thing, and i never received the email from them. I WILL NEVER BUY FROM THEM AGAIN!!!