I ordered a hat at a great price. I was informed that it would talk about a month. I was fine with that. The hat came in an envelope and the hat, a Panama hat, was completely crushed. Working with their customer service was next to impossible and getting a refund or replacement was impossible. It would take several days and even over a week for their customer service to reply. When they did, they first said that they were happy that I received my hat and the case was closed. It took me three tries. Each time I sent a photo. After several weeks of this run around they started asking me for a video of the hat. That's when I gave up. I never got a refund.