My first (and definitely last) order with this company was for a very expensive torch (Astrolux MF01S) costing me close to £100 including shipping insurance, but I received the wrong items. When my package eventually arrived in Scotland it was two cheap plastic clutch bags worth a couple of £ and a small metal bin lid. You can imagine the sinking feeling I had in my gut at this point, so I contacted banggood and provided photographic evidence showing what arrived including package details, barcodes and detailed photos of the wrong items. Thankfully the package had a shipping weight that proves the heavy 1kg torch wasn’t received and I thought it would be a straight forward issue and they’d send out a replacement item eventually. I was prepared to wait for however long it took to fix, if it meant eventually getting the item I really wanted and was excited about. I eventually got an official reply after lots and lots of contact attempts stating “our courier Hermes must have opened your package and stole the torch, then replaced it with the cheap items and repackaged it” and they told me I hd to take it up with the courier instead. Suffice to say they just washed their hands with it all and passed the blame, and now I’m left fighting for my money back over three months later. All I want is the torch I ordered and was very excited to receive, but instead I’ve basically paid £100 for months and months of stress instead and it STILL isn’t resolved today. My advice to anyone considering using this company is to only order very cheap items you don’t care about ever seeing. You’ll definitely be rolling the dice when ordering an expensive item. I tried to leave a review on their site but they censor the bad ones and nobody will ever see the really terrible experiences people have, so I had to come here to warn people instead. There’s reddit communities if you want to see more stories like mine before considering this company over ebay or amazon etc. Pay a little extra to actually receive your items and avoid the stress and disappointment. There’s no useful customer service at this company whatsoever and eventually you’ll end up in my situation if you keep ordering items from here. Is it worth the risk?