Ordered Anne 2 pro keyboard with tracked shipping (10-15 days). Tracking details were not updated withing 10 days and I contacted them 4 times withing that period. Two days ago they said I will get an email with all the details. Today I got an email saying item has returned for unknown reason and to check if the address is correct. from email: """ If all the details of your address are correct, we can arrange a full refund or a reshipment of your order. Which option do you prefer? If you want to receive a replacement, we can only send the new order for free with Standard Air Mail Register. Its estimated delivery time is 20-35 business days """ If my address was incorrect it should at least take 20 days for that item to be returned. How did they got it back withing 12 days is a mystery.